Refund and Returns Policy

Refund & Returns Policy | Aura Jewellery

Refund and Returns Policy of Jasfira

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Non-Returnable Items

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

Certain situations may result in only partial refunds:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please:

Check your bank account again
Contact your credit card company
Contact your bank, as processing times may vary

If you’ve completed all these steps and still haven’t received your refund, please contact us at support@aurajewellery.com.

Sale Items

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To request an exchange for the same item, please email us at support@Jasfirajewellery.com and send your item to:

Jasfira Jewellery
(Return Address)
City, State, ZIP, Country

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return once the item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please mail it to the address mentioned above. You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.